Returns Policy

Eligibility for Returns

• Returns are accepted within 14 days of order delivery date, or from the date that the items were purchased in-store with proof of purchase
• Items must be unworn, unwashed, and in their original condition. This includes no makeup/tan/pet hair. 
• Final sale items, including sale and discounted items, are not eligible for returns or exchanges.
• Afterpay orders & change of mind purchased are available for a store credit only.
• Refunds are given on faulty products, or wrong items only.

Refunds

• Change of mind returns will be issued a store credit, no refund option available unless faulty.
• Approved refunds will be processed to the original payment method once the returned item is received and inspected.
• Please allow 2-5 business days for the refund to appear on your account.
• Orders placed using Afterpay are only eligible for store credit, no refunds available unless faulty.

Pre-Shipment Refunds and Order Cancellations

For any order cancellation requests made prior to shipping, we only offer store credit. This includes instances where a customer has placed an order for the incorrect items and requests a cancellation to place a new order for the correct ones.

As an alternative, customers can contact our customer service team to arrange a manual edit of their order. We will be happy to assist in making the necessary adjustments without requiring a full cancellation. 

Return Process

• To initiate a return, please contact our customer service team at hello@gmdirect.com.au /  (07) 3245 2813
• For in-store purchases, please bring your receipt and item to our store location (17/29 Moreton Bay Road, Capalaba QLD 4157).

Exchanges

• Exchanges are subject to availability. If you wish to exchange an item, please email our team at hello@gmdirect.com.au to arrange.
• Exchanges must be carried out via the original order, and wait for the exchanged goods to reach GMD, to exchange and re-send to the customer.
• If you're requesting an exchange and choose to return an item for a refund while placing a new order separately, this will be considered a change of mind purchase and will only qualify for store credit. To receive an exchange, the process must be completed through the original order.
• You will need to include an appropriately sized postage paid satchel for the new item to be returned to you in. Take note of the tracking info.
• We recommend using a tracked service for all returns, as GMD is not liable for any lost or missing parcels that are in return.

Return Postal Address:
GMD RETURNS
PO BOX 4119,
GUMDALE QLD 4154

Shipping Costs

• Original shipping costs are non-refundable.
• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part, or faulty product
• Exchanges must include an appropriate sized postage paid satchel, that your exchanged item can come back to you inside.

Undergarments and Personalised Items

• Due to health and hygiene reasons, undergarments are non-returnable and non-refundable unless fautly
• Personalised or custom-made items are also non-returnable and non-refundable unless faulty. Please ensure all details are correct before placing your order.

Afterpay Purchases
Orders placed using Afterpay are only eligible for store credit, no refunds available unless faulty.

Event Merchandise

• Merchandise purchased from events or online cannot be returned or exchanged for change of mind, wrong size, or incorrect items after the event has passed. All sales are final unless faulty.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team immediately with photos and details. We will provide instructions for returning the item and offer a replacement or refund.

Contact Information

• For questions or to start a return, please reach out to our customer service team at hello@gmdirect.com.au, or (07) 3245 2813.